IT support and consulting in Cambridge, without the ticket queue
Small business IT across Cambridge and Cambridgeshire. Thirty years of experience, prices you can see up front, and no contract to sign.
Most small businesses do not have an IT problem until they suddenly do
It works like this. There is no IT person, so it falls to whoever is most comfortable with computers. That works fine at five people. At twelve it is costing that person a day a week and they are not being paid for it.
Then something real happens. Email stops arriving. A laptop with client data on it goes missing. An invoice gets paid to the wrong bank account because somebody spoofed a supplier. The backup nobody had checked turns out not to have been running since March.
None of that is a technology problem. It is a nobody-owns-this problem. That is the bit I fix, and it is considerably cheaper to fix before the bad day than after it.
What I do
Three things, done properly, by one person who you will actually get to know.
IT Support
Someone to call when it breaks. On site across Cambridgeshire or remotely. Half day on site £280, priced by the job, no contract.
IT Consulting
Advice from someone who does not earn commission on what you buy. First conversation free, fixed price after scoping.
IT Training
Your staff, your systems, your actual files. Half day £550 for the group rather than per head.
Hosting and websites
UK hosting, business email and domains, from £9.95 a month. Free migration if you are moving from somewhere else.
Michael FasThe person who answers the phone
Why people call me instead of an IT company
You get me, not a queue
The person who answers the phone is the person who does the work, and who will remember your setup next time. No ticket number, no account manager, nobody reading your history before they can help.
I turn up
With my own vehicle, at a time that suits you, including evenings and weekends when that is less disruptive than taking your systems down mid morning. Remote is faster when the problem allows it. Some things need a person in the room.
Nothing is locked in
No twelve month agreement, no notice period, no monthly fee per user. You call when you need me. If that is twice a year, that is fine.
I will tell you not to spend money
I sell my time, not hardware or licences, so I have nothing to gain from recommending a system you do not need. If your current setup has three good years left, that is what you will hear.
You can see what it costs before you call
Most IT firms will not tell you anything until you are on the phone with someone whose job is selling. Here is the short version.
| New starter set up and onboarded | £140 |
| Half day on site | £280 |
| Full day on site | £450 |
| Annual security and backup review | £350 |
| Half day training for the group | £550 |
| UK hosting | from £9.95 a month |
Recent work
Sites built and looked after for businesses and community organisations around Cambridge. All of them live, all of them real.
Where I work
Cambridge and across Cambridgeshire, including Ely, St Ives, St Neots, Huntingdon, Cambourne and Sawston. Remote support, consulting and hosting anywhere in the UK.
Start with a phone call
No obligation and no sales script. Tell me what is going wrong and I will tell you honestly whether I can help, how quickly, and what it will cost.